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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Daniel Sologuren (Country Manager, DHL Bolivia) and Susana Zarate (Customer Service Head, DHL Express Bolivia) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Daniel Sologuren and Susana Zarate would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Daniel Sologuren or Susana Zarate and let them know what you think. Please include your telephone number if you would like us to call you back!

Daniel Sologuren
Country Manager DHL Bolivia

“DHL is fully focused on our customers be more successful, you will receive excellent service. If it is not good for our customers it is not good for us”

Email Daniel Sologuren

Susana Zarate
Customer Service Head, DHL Express Bolivia

“My job is to ensure our customers have the best possible experience with DHL – if you’re not satisfied, we’re not satisfied.”

Email Susana Zarate
Daniel Sologuren or Susana Zarate will ensure that your complaints are dealt with immediately and you’ll receive a response within one business day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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